Craft Your Perfect Journey

1. Service Agreement

Journey Virtuoso provides luxury travel planning and consultation services. By engaging our services, you agree to these terms and conditions.

2. Service Scope

Our services include travel planning, itinerary design, booking coordination, and concierge support. We act as intermediaries between clients and travel service providers.

3. Payment Terms

Planning fees are due upon agreement confirmation. Travel costs are charged separately according to supplier terms. All fees are non-refundable unless specified otherwise.

4. Cancellation Policy

Cancellation terms vary by service provider. We recommend travel insurance for comprehensive protection. Our planning fees are non-refundable after services commence.

5. Limitation of Liability

Journey Virtuoso is not liable for acts, errors, or omissions of third-party service providers. Our liability is limited to the fees paid for our planning services.

6. Intellectual Property

All itineraries, recommendations, and travel plans remain the intellectual property of Journey Virtuoso and may not be reproduced without permission.

7. Governing Law

These terms are governed by New York State law. Any disputes will be resolved through binding arbitration in New York County.

1. Information Collection

We collect personal information necessary to provide travel planning services, including names, contact details, travel preferences, and payment information.

2. Data Usage

Personal information is used exclusively for travel planning, booking coordination, and providing customer support. We may use anonymized data for service improvement.

3. Data Sharing

We share information only with travel service providers necessary to fulfill your travel arrangements. We never sell personal information to third parties.

4. Data Security

We employ industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.

5. Your Rights (GDPR)

You have the right to access, modify, delete, or port your personal data. You may also object to processing or request processing restrictions.

6. Cookies and Tracking

We use cookies to enhance website functionality and user experience. You can manage cookie preferences through our consent management system.

7. Data Retention

We retain personal information for the duration necessary to provide services and as required by law, typically 7 years for financial records.

8. Contact Information

For privacy-related questions or to exercise your data rights, contact our Data Protection Officer at [email protected].

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better user experience and website functionality.

2. Essential Cookies

These cookies are necessary for website operation and include session management, security features, and basic functionality. They cannot be disabled.

3. Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve content and user experience. These cookies collect anonymous information only.

4. Marketing Cookies

Marketing cookies help us deliver relevant advertisements and measure campaign effectiveness. They may track your browsing activity across different websites.

5. Functional Cookies

These cookies enable enhanced functionality such as remembering your preferences, language settings, and providing personalized content.

6. Managing Cookies

You can manage cookie preferences through our consent management system or your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Cookies

Some cookies are set by third-party services integrated into our website. These are governed by the respective third-party privacy policies.

8. Cookie Duration

Cookies may be session-based (deleted when you close your browser) or persistent (stored for specified periods). We regularly review and clean up expired cookies.

1. Copyright Respect

Journey Virtuoso respects intellectual property rights and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA).

2. Infringement Notification

If you believe your copyrighted work has been infringed, please provide written notice including: identification of copyrighted work, location of infringing material, your contact information, and a good faith statement.

3. Counter-Notification

If you believe content was removed due to mistake or misidentification, you may submit a counter-notification with your contact information and statement under penalty of perjury.

4. Designated Agent

Send DMCA notices to our designated agent at: [email protected] or 145 Park Avenue, Suite 2800, New York, NY 10016.

5. Repeat Infringers

We maintain a policy of terminating relationships with repeat copyright infringers when appropriate.

6. Good Faith Requirement

All DMCA notices must be submitted in good faith. False claims may result in liability for damages, including attorney fees.

7. Content Removal

Upon receiving valid DMCA notice, we will promptly remove or disable access to allegedly infringing material and notify the alleged infringer.

1. Legal Basis for Processing

We process personal data based on legitimate interests for business operations, contract performance for travel services, consent for marketing, and legal obligations for record keeping.

2. Data Subject Rights

Under GDPR, you have the right to access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and objection to processing.

3. Data Protection Officer

Our Data Protection Officer can be reached at [email protected] for any privacy-related inquiries or to exercise your rights.

4. Data Processing Activities

We maintain records of all processing activities including: client consultation, travel booking, payment processing, marketing communications, and customer support.

5. International Data Transfers

When transferring data internationally for travel arrangements, we ensure adequate protection through standard contractual clauses or adequacy decisions.

6. Breach Notification

In case of personal data breach, we will notify relevant supervisory authorities within 72 hours and affected individuals when required by law.

7. Privacy by Design

We implement privacy by design principles in all our systems and processes, ensuring data protection is built-in from the ground up.

8. Exercising Your Rights

To exercise your GDPR rights, contact us at [email protected]. We will respond within 30 days and provide requested information in a commonly used electronic format.